Anyone who owns a 2015 or 2016 GT350 (non track option) should read this thread and contact Ford!
I own a 2016 Tech Pack. I specifically asked the salesman before I bought the car if it had the track package and I was told that the Tech pack included the Track pack options. As you can expect, I'm not very happy to find out that my car doesn't have the diff and trans coolers it needs to even last a 20 min track session without going into limp mode. I'm at 4500+ above sea level and planned on tracking the car often. I am very disappointed that Ford marketed this car as a track car, but I can't even use it as such. I've submitted a claim to Ford and received the following unacceptable response. FRUSTRATED!! I would expect Ford to rectify this situation and stand by the GT350 marketing as it being a track car.
Response from Ford:
Subject: Ford Motor Company CAS-10612011-Y3R2F7 CRM:09632000001005
My name is Sharonica, I am from Ford`s Customer Relationship Center (CRC). I have reviewed your email inquiring about your 2016 Ford Mustang.
I can see why this would concern you. Please be assured that any time a customer writes to us, it is appreciated. Every customer is of the highest value to Ford, and we make every effort to assist anyone who writes, e-mails, or calls us regarding any situation. After reviewing my resources, there are no recalls or customer satisfaction program that would indicate a problem with your vehicle. The 2016 Shelby GT350 Mustang is a thoroughbred capable of tackling the world?s most challenging roads and racetracks. The new GT350 draws its credentials from its legendary racing roots at Shelby and the Ford Performance Team, building on Carroll Shelby?s idea of transforming a great everyday car into a dominant road racer. If your vehicle experiences any issues, we recommend that your vehicle be inspected by a Ford dealership to determine the cause of any symptoms your vehicle may be experiencing. Your local Ford dealership has factory-trained technicians and the most current Ford service information, and the specialized equipment required to resolve your vehicle concerns.
We understand the circumstances which caused you to write and hope that you will continue to enjoy our products. We have documented your feedback and will share it with the appropriate department.
Thank you for contacting Ford Motor Company.
Customer Relationship Center
Ford Motor Company
Should you feel that we have not adequately addressed your inquiry, we may require additional information, please feel free to contact us via telephone at (800)392-3673 between the hours of 8:00 a.m. - 8:00 p.m. EST (Monday-Friday) / 9:00 a.m. - 5:30 p.m. EST (Saturday). Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Your reference number is CAS-10612011-Y3R2F7.
In addition, you can try online support at www.owner.ford.com
. Here you can find answers to frequently asked questions (FAQs) and links to other key product and service information.