[Mluc12]

The day I bought my car I noticed various chips in the paint, bumpers misaligned, front splitter installed incorrectly (gap) dimples on each side of the rear of the body. The dealer took pics of all of these things, I had to go back several times for more pics. Finally got approval on all but the dimples. Car sat at the dealer for 3 weeks. Finally picked it up and absolutely NOTHING was done. As a matter of fact my car has even more paint damage and trim damage than before. This is despicable. I've talked to numerous customer service reps to include my regional customer service manager. She was of absolutely no help. Has anyone experienced this? I'm going back today to address the added damage. They probably won't acknowledge that it was them. $60k dollar car and this is what I have to go through. Anybody know if there are any Ford reps in here than can help? I know some hang out in forums to try and resolve issues like mine. Thanks

 

[kartguy898]

The only problem I had with mine was a small spot missing from the stripe on the front bumper. Dealer made a note of it and will fix it when I bring it in for the oil cooler recall fix.

I did see a grabber blue 2017 on the lot with a horribly mis-aligned hood. The right side was a good 1/2" higher than the fender.

 

[Spitfire]

I've had a similarly poor experience with my local dealer and their proposed fix for my poorly fitted and poorly finished rear bumper cover (which seems to be a common problem on the GT350). They were actually going to strip and refinish two thirds of my car for the sake of repairs to the bumper cover and they couldn't understand why I refused to let them strip perfectly good factory finishes. Then, and because I argued with them for a long time about the correct way to perform the repair, they said Ford's approval of the repair had lapsed and that I'd have to pay for the repair out of my own pocket.

I'm shocked to know that Ford allows customers to be treated in this manner by authorized body shops who are clearly trying to perform unnecessary work at Ford's expense and to the detriment of our cars.

 

[GT350 Stevie]

I'm dealing with similar issues front bumper not lining up with wheel well openings large gaps, hood out of align also. I've had it in the body shop twice right side was rectified left side fender gap still very large. I'll be returning it tomorrow to see if I can get the hood and right side gap tighter where it meets the bumper. I paid 72K for mine and I do expect a better fitment of panels for that kind of money. Just my two cents

 

[cobrablk]

lousy fit and finish on rear bumper seams and dealer cant seem to fix it.

 

[Michael P]

only issue I have had is the dealer when prepping the car for delivery, chipped the hood by raising the driver side wiper in the down position. Has to be in the mid position so it won't hit the hood

 

[VOODOO]

Fit & finish is absolutely horrible on these cars. And what made it worse for me was that i am an auto body tech for 40 plus years to look at the alignment & gaps on the body panels . I have since corrected the gaps and alignment of the panels. The question remains tho ,,for a 60 g plus car why this is/was so. It cant be the manufacturing jig as it would be just new for this year and model. So,,i'm guessing it's just downright bad workmanship from the employees at the plant and not giving a flying f--k about gaps and alignment of the panels. Just bolted up where they land and screw the customer.

 

[smokum]

Fit & finish is absolutely horrible on these cars. And what made it worse for me was that i am an auto body tech for 40 plus years to look at the alignment & gaps on the body panels . I have since corrected the gaps and alignment of the panels. The question remains tho ,,for a 60 g plus car why this is/was so. It cant be the manufacturing jig as it would be just new for this year and model. So,,i'm guessing it's just downright bad workmanship from the employees at the plant and not giving a flying f--k about gaps and alignment of the panels. Just bolted up where they land and screw the customer.

For this car being such a high end car fit and finish isnt great. My hood and the front bumper on one side is about a 1/2 inch off. When I had a body shop tech suggest he puts heat to the plastic and bend it up ( he was refering to the carbon fiber which doenst bend when heated ... it cracks) I decided to do nothing and leave it alone

don

 

[DTorres31]

Apparently, every time I closed my trunk it was leaving a mark on the driver side of the bumper, next to stop light. When I noticed it, it had already had a paint chip on the bumper. I adjusted the trunk lid stops but I don't trust it. I now close my trunk very softly and put some 3m clear paint protection on it.

 

[JimT]

I was one of those Factory reps, just with a different manufacture.

1. A Factory Rep is interested in anything which is considered defect in material or workmanship. This is based on vehicle manufacture issues only and is outlined in the warranty manual. The bumper misalignment issue is under their responsibility, but if it is determended that the issue is normal to all GT350’s it becomes normal for manufacture and some Reps won’t buy it.

2. Chips in paint weren’t caused by manufacture, but by mishandling, usually by the dealership. It is the responsibility of the dealership to perform these repairs if they are properly noted at new car delivery. Unfortunately there is nothing the Factory Rep can do other than encourage better treatment, they can’t enforce it. Add third party body shops and customer handling and expectations can be thrown out the window.

Sorry, No good answer.

 

[HotLap]

I'm jumping in here as I hope someone from Ford is reading these customer concerns. I don't want to come across as jumping on the complaint band wagon but...I have purchased many new vehicles over the years and this is the worst job of quality control I've ever seen. No excuse for shoddy assembly! My dealer was great when I poinedt out all the gaps (hadn't seen the dents/dings yet) and said they would gladly take care of it under warranty...but who really wants to take a brand new vehicle into a body shop for what should have been done right on the assembly line?

My passenger side hood edge is 1/4" to 1/2" lower than the fender, front fascia gap is HUGE, and the rear bumper (passenger side) gap, so large you can see the tabs through the gap. Astonished it passed the final QC inspection at plant! Additionally, I had 4 dents/dings, one in the center of the hood and three on the trunk lid. I paid $160.00 this past Friday to have the dents/dings removed (I know a very good dent/ding removal guy - true craftsman). I removed the rear spoiler to remove the tape stripe where it ran under the spoiler and there were 4 sizable gouges down to bare metal...looked as if the spoiler had been dropped on the trunk lid during assembly. I did touch up the gouges before reinstalling.

Wile I realize everyone is going with thinner/lighter materials to save weight (better mileage) honestly this car feels "fragile"...for instance, my ding repair guy closed the trunk lid from the passenger side and due to the flex in the hinge assembly the trunk lid chipped the area under the rear window where it meets the front of the trunk lid...not his fault, as (IMO), the trunk/hinge assembly should be a bit sturdier than that...I urge you to close your trunk only from the middle and gently.

Having said that, I like this car, and do understand that all manufacturers are doing the same thing, but it feels as if Ford's QC process needs to be addressed...just my .02

 

[HotLap]

I was one of those Factory reps, just with a different manufacture.

1. A Factory Rep is interested in anything which is considered defect in material or workmanship. This is based on vehicle manufacture issues only and is outlined in the warranty manual. The bumper misalignment issue is under their responsibility, but if it is determended that the issue is normal to all GT350’s it becomes normal for manufacture and some Reps won’t buy it.

2. Chips in paint weren’t caused by manufacture, but by mishandling, usually by the dealership. It is the responsibility of the dealership to perform these repairs if they are properly noted at new car delivery. Unfortunately there is nothing the Factory Rep can do other than encourage better treatment, they can’t enforce it. Add third party body shops and customer handling and expectations can be thrown out the window.

Sorry, No good answer.

Jim thanks for helping to clarify the process!

 

[HotLap]

For this car being such a high end car fit and finish isnt great. My hood and the front bumper on one side is about a 1/2 inch off. When I had a body shop tech suggest he puts heat to the plastic and bend it up ( he was refering to the carbon fiber which doenst bend when heated ... it cracks) I decided to do nothing and leave it alone

don

LOL, sad but true, I too have learned over the years many times the cure is worse than the cause...