I had a run down the edge of my passenger door near the bottom so there was an area that was not painted and cleared over. My dealer took prompt care of and me make an appointment with the body shop of my choice to get it fixed. they even came to my house to take photos of it for Ford because there was snow on the ground and I was not going to bring the car out. If the dealer is giving grief about it call the regional rep, I am sure if this is from the factory, and it sounds like it is, Ford will take care of it for you.